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Refund and Returns Policy
Refund & Cancellation Policies
Like most Internet Marketing Companies, Raiden El Patron LLC cannot issue you a refund for the services that we render. This includes website designs, Internet marketing services, photography, social media, graphics work, print work, logo work, and content writing. We take a careful approach to helping you get the best Internet exposure possible.
Raiden El Patron LLC does not have control over the policies, and practices, of third-party companies/websites. Raiden El Patron LLC does not have control over third party social media companies and practices such as, but not limited to, Facebook, Twitter, Instagram, or similar businesses.
Client assumes all risk, responsibility for all client website(s) content, photos, social media content, and graphics. Client also assumes all risk, and responsibility, for content that is posted to any social media site, by Raiden El Patron LLC, on the client’s behalf.
Monthly Marketing Plans Cancellation Policy
Raiden El Patron LLC clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Raiden El Patron LLC does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Client will be charged for any work done during the 30-cancellation period.
Note: Clients who receive a new website design, as part of an ongoing monthly marketing plan, are not eligible to cancel their plan in the first 180 days. If the client cancels before the 180-day requirement, the total of all unpaid pending monthly charges will be owed.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents RMA from shooting on a scheduled date a new date will be scheduled, or client will be refund of their deposit, if applicable.
LATE FEE: Session end times will not be extended to accommodate client lateness. In the event that the client arrives up to 15 mins late for the scheduled session, a $25 late fee will be added to the session. In the event the client is 30 or more minutes late, the session will be cancelled without refund.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; RMA has a strict NO REFUNDS POLICY. Once a transaction has been completed.
Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, RMA will send the correct photo to the buyer free of charge.
Payment of orders is due in full when the order is placed. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
The session fee is paid in advance to secure your chosen date. It is non-refundable should you cancel but is transferable to another date in the event you wish to amend your booking with at least 48 hours’ notice. Special consideration is made for maternity and newborn sessions. The session fee does not include any prints, these must be purchased separately on our shop page.
- Gift cards
- Downloadable software products
Any questions regarding this Policy please call (575)444-9555